Emails bouncing back from Apple addresses only (@me.com, @icloud.com, @mac.com)

Shopify Discussion
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Topic summary

Multiple Shopify store owners are experiencing a sudden spike in email bounce rates specifically affecting Apple email addresses (@me.com, @icloud.com, @mac.com). The issue began around January 22-23, 2025.

Key details:

  • Affected emails include order confirmations, shipping notifications, and other automated messages
  • Previously functioning email addresses stopped receiving messages overnight
  • DMARC, DKIM, and SPF settings have been verified as properly configured
  • Domain reputation and sender scores appear normal

Current status:

  • Multiple users confirm experiencing identical issues with Apple-associated email addresses
  • No solution has been identified yet
  • The problem appears widespread across different Shopify stores
  • Discussion remains open with users seeking answers
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I manage three separate Shopify stores for brands I work on and every single one has seen a massive spike in bounce rates basically overnight on January 22-23, and none of the Shopify order confirmations, shipping confirmations, etc. are sending. The weird thing to me is they’re all @Me .com, @icloud.com, and @Mac_2 .com email addresses, all of which we were receiving emails just fine before January 22nd.

I have checked and triple checked all the DMARC, DKIM, and SPF settings, have tested sender scores and domain reputation, and everything seems to be set up and functioning properly. Yet, the emails still will not deliver. Has this ever happened to anyone else? Are there any solutions for sending emails to these accounts? I am totally baffled.

1 Like
2

I’m having a similar issue, all of my non-delivered emails are apple associated as well.

3

HI there. Did you solve this? i have similar problems. Many icloud email adresses do not receive mails from my shop. i checked all dmarc dkim spf settings and they are all fine. Also Inbox can’t send my replys