I am getting a “refused to connect” message come up when i’m adding a quiz from the lantern app - i’ve put the sub-URL in correct but it just keeps refusing it - help
Topic summary
Issue: A merchant encounters a “refused to connect” error when trying to add/embed a quiz from the Lantern app. They report entering the sub-URL correctly but the connection is still blocked.
Guidance provided:
- Use the in-app support request within the Shopify app to contact Lantern’s support team for troubleshooting.
- If the issue remains unresolved or the merchant prefers to switch, an alternative quiz-based product recommendation app (Quizify) is suggested with a link.
Context: The problem appears tied to a third-party app integration (Lantern) and occurs during quiz embedding. No technical diagnosis or fix is provided in-thread.
Outcome/Status: No resolution confirmed. Action items are to contact Lantern app support and consider the alternative app if needed. The discussion remains open with unanswered technical details (e.g., why the connection is refused, verification of the sub-URL or embed method).
@Georgiae All Shopify apps have an option to submit a request for support - please use that and it will notify app support team. They will help you with this.
If you didn’t get any solution and looking to change the app then you can give a try to this quiz based product recommendation app: Quizify ‑ Product Quiz Builder - Quizify - Quiz Builder Shopify App | Increase Leads and... | Shopify App Store