There was a bill payment error related to the card running out of money on Saturday, October 10, 2023. I received a notification and tried to use another card to pay the bill, but after replacing it, the error continued after that, shopify did not work. my activity.
I’ve contacted support many times and they all tell me they’re waiting for their ticket to be processed:
The problem is that shopify told me to check my email but I absolutely did not receive any email from the Shopify Account team to resolve the issue.
After contacting again and again many times, I still have to wait and resend the request to above.
I really don’t understand when I will get my problem resolved.
Please please help me speed things up because it’s been almost 5 days since my store was closed, customers are angry and it’s affecting my entire business model.
I really don’t understand why there isn’t a helpful email or support to help resolve the issue quickly.
Sorry to hear you’re having a hard time with this currently.
I can see you have shared a number of request IDs here from one of our teams outside of support.
Can you confirm that you got emails from one of our specialist teams that pertain to these request IDs, or if not, where did you retrieve these from?
While we’re not able to provide account support or access these requests from here, I can confirm that the only place you’ll be able to get more info on your store’s status is by way of a reply to these IDs.
Let me know if you were able to find those email contacts pertaining to these request IDs in your account owner email address so we can ensure you’re in the right place for more info!
Dear Don.
I have not received any emails related to the above emails. When I contacted support, they sent me a list of ticket IDs as above. But none of them I see come to my email. Besides, for the past 2 days I have encountered a situation of not receiving payouts. Even though there was a support email stating it was sent.