Hi, we have a subscription model for our store and we are based out of India. We’re currently using Stripe as our payment gateway. Our recurring amounts got rejected by the bank due to ‘non compliant e-mandate’. (As per new RBI guidelines, all automatic payments must be verified via an e-mandate) After consulting with all teams we have found out that since we are using Shopify, they call Stripe APIs, meaning Shopify calls that shots here. They send Stripe call requests and Stripe just follow what is instructed. In order to integrate the e-mandate we require Shopify (the billing partner) to ‘create and confirm payment intent with mandate parameters’ that allows Stripe to then process the e-mandate and authenticate the automatic transactions with the bank. We have not been able to get any solutions on how to implement this via the Shopify support team, please do help us out.
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