I am currently on the Shopify Basic plan and have upgraded to annual billing, based on previous posts stating that this would enable third-party carrier-calculated shipping rates at checkout. However, after contacting Shopify Support, I was told that this is not possible on the Basic plan.
From what I understand, upgrading to the Shopify plan (which costs $66 more per month than Basic) still does not include this feature, unless an additional $20/month fee is paid. That means to get just this one feature, I would have to pay $86 extra per month.
Can this really be correct? Shopify has always been known for supporting small and new businesses, but with these pricing limitations, it seems increasingly difficult for startups with limited resources to afford essential features like third-party shipping rates.
I would really appreciate any clarification on this.
Thanks in advance for any insights!