That’s not a real solution as it’s just asking people to disable the one thing that best preserves privacy and prevents companies from selling customer data. A stop-gap measure would be to recommend that someone turn it off temporarily while they work on their store and then turn it back on when they are done. Turning it off and leaving it off is a bad idea from a privacy standpoint. The real solution would be for Shopify to stop cross-site tracking their customers so that we wouldn’t have to turn off valuable privacy features to use Shopify.
Topic summary
Users are encountering an error message preventing access to their Shopify stores due to browser settings blocking third-party cookies or cross-site tracking.
For Chrome users:
- Navigate to Settings → Advanced → Privacy and security → Site settings → Cookies and site data
- Toggle off “Block third-party cookies”
For Safari users (confirmed working solution):
- Go to Safari → Settings → Privacy Tab → Website tracking
- Uncheck “Prevent cross-site tracking”
Multiple users confirmed the Safari solution successfully resolved their access issues after weeks of being unable to edit their storefronts.
Privacy concern raised:
One user noted that disabling cross-site tracking compromises privacy protections and suggested this should only be a temporary workaround. They recommended Shopify address the underlying tracking issue rather than requiring users to permanently disable privacy features.
Shopify staff acknowledged the privacy concerns and stated they are working on a better long-term solution. The issue appears to be recurring across multiple users.
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