I am having the same issue on Chrome and Safari
Have you tried to turn off cross-site tracking via Safari + enable third-party cookies in Chrome?
No, I have not. Does that work?
To access this setting from the current version of Safari:
Safari → Settings→ Privacy Tab → Website tracking → Prevent cross-site tracking.
Here are the steps to enable third-party cookies in Chrome:
- Open Chrome
- Click on the three dots in the top right corner of the browser
- Click on Settings
- Scroll down and click on Advanced
- Under Privacy and security, click on Site settings
- Click on Cookies and site data
- Toggle the switch for “Block third-party cookies” to off.
That’s not a real solution as it’s just asking people to disable the one thing that best preserves privacy and prevents companies from selling customer data. A stop-gap measure would be to recommend that someone turn it off temporarily while they work on their store and then turn it back on when they are done. Turning it off and leaving it off is a bad idea from a privacy standpoint. The real solution would be for Shopify to stop cross-site tracking their customers so that we wouldn’t have to turn off valuable privacy features to use Shopify.
We understand your concerns regarding privacy and cross-site tracking. As a company, we value our customers’ privacy and work diligently to ensure the security of your data.
We’re actively working on finding a better solution that does not involve disabling such features. Your feedback is invaluable in this process.
Turn off “prevent cross site tracking” in Safari. All the other instructions online are wrong. This is the only one that worked for me. In Safari 16.2>preferences>privacy>website tracking prevent cross site tracking (uncheck it)
Has this been solved as far as not having to compromise the security of our browser by disabling cross-site tracking? I’m working from a Mac using safari, as are a lot of people.
Same here.
it worked .
turn off cross site tracking in Safari
Yes it worked!
I have the same problem and it doesn’t work even though I deleted it, I still de-selected what I needed and I still have this problem. I have cleared cache and cookies and updated Chrome but still getting the same message . What i can do ? Thank you
This worked for me!
The only solution I see is turning off cross-site tracking and ideally people should have this feature turned on to protect their devices. It’s really only a trade off, not a real solution.
For anyone having this problem: When you go into your google settings to create exceptions to allow shopify as a company who can use third-party cookies, inserting “[.]” before a domain name creates an exception for the entire domain in your google settings (for third-party cookie exceptions). For example, adding “__[.]google.com__” means that third-party cookies can also be active for mail.google.com, because it’s part of google.com. I think this is ideal and actually gets the job done. Don’t include the http:// or www when inserting this, I made that mistake initially and it didn’t work, just put the [*.] symbols before the actual domain with the .com and things should go very smoothly, that’s how it worked for me.
For anyone having this problem: When you go into your google settings to create exceptions to allow shopify as a company who can use third-party cookies, inserting “[*.]” before a domain name creates an exception for the entire domain in your google settings (for third-party cookie exceptions). For example, adding “[*.]google.com” means that third-party cookies can also be active for mail.google.com, because it’s part of google.com. I think this is ideal and actually gets the job done. Don’t include the http:// or www when inserting this, I made that mistake initially and it didn’t work, just put the [*.] symbols before the actual domain with the .com and things should go very smoothly, that’s how it worked for me.
Here are the steps to enable third-party cookies in Chrome for Shopify as an exception:
- Open Chrome
- Click on the three dots in the top right corner of the browser
- Click on Settings
- Privacy and security
- Third-Party Cookies
- Beneath Advanced you can ADD sites allowed to use third-party cookies (exceptions)
- Click ADD
- Input information as described with domain following [*.]
- i.e.[*.]shopify.com
- other examples [.]adobe.com or [.]facebook.com, etc
- Do NOT include https://www.
Hope that Helps!
3/28/2024
Isn’t it dangerous to tell us to disable cross site tracking? And isn’t it against european laws to force users to get tracked by all kinds of random website, so your software can work properly? I think you guys should create a safari add-on to solve this problem.
Has there been any update on a solution for this? Specifically for Safari.
Any update on this? I’m unable to progress with a potential new customer’s website as I cannot use the theme editor due to the message “Enable third party cookies on Shopify for the best experience”… Enabling cross-site tracking is not a solution, that’s like losing your front-door house key and being told to leave your back-door unlocked as a solution.
After trying everything, I finally found a solution that worked for me.
This solution is for Google Chrome only:
- Open Chrome and click on the three-dot menu in the top-right corner.
- Select Settings.
- In the left sidebar, click on Privacy and Security.
- Click Site Settings.
- Scroll down and find Tracking Protection, then click on it.
- Scroll down to the section titled Sites allowed to use third-party cookies.
- Click Add and enter the following:
- Enter [*.]shopify.com and click Add.
This should solve the issue.
Hello, are you able to fix the problem? I am experiencing it too and I’ve tried everything but nothing seem to fix this problem if anyone find any solution please help me out. I am using iPad Pro M1