Hello, I am setting up a online eyewear company (glasses & sunglasses) on Shopify and want to enable a “Try At Home” service where customers can try on a few pairs of frames for free at home - with free shipping. I want to make the service easy for customers and for them to return the sample glasses back to us after a one week trial but also want to authorize their credit card information at check-out to charge the card should the customer fail to return their trial glasses back to us. Are there any third party Shopify apps, or any Shopify features, that could allow this?
Topic summary
Goal: Launch a “Try At Home” program for an online eyewear store on Shopify.
- Customers would receive several frames with free shipping, keep them for one week, then return them.
- The merchant wants to place a credit-card authorization at checkout and capture payment only if the trial frames aren’t returned.
- They are asking whether Shopify’s native features or any third‑party apps can support this, including authorization holds and an easy return workflow.
- Emphasis is on customer-friendly process and straightforward returns.
Status: No solutions or recommendations are provided in the thread; the question remains open and unanswered.