Enterprise Theme // White Glitch Appears Beneath Video

Technical Q&A

Topic summary

A user reported a white line glitch appearing briefly beneath a video on their Shopify Enterprise Theme website (shayrdair.com) during page load. They provided a Google Drive link showing the issue.

Troubleshooting attempts:

  • One responder questioned whether it was the block fade-in effect (the line becoming the blue block below the video)
  • Another user couldn’t reproduce the issue, suggesting it might be a normal loading effect
  • The original poster clarified the white line appears momentarily between the video and blue block during loading

Current status:
The issue appears resolved or no longer reproducible. A responder noted the block order was changed, making the original fix no longer relevant. The discussion remains open but the problem may have been inadvertently fixed through layout modifications.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hello!

When my website loads (www.shayrdair.com), there’s a white line that appears and then disappears beneath the video line in the middle of the site (checkout this GDrive link to view)

Would greatly appreciate someone’s help with a fix :slightly_smiling_face:

Thanks in advance for your help - really appreciate it!

-Tim

2

Hi @TimDono1 .

Do you mean the block fade-in effect? The line is the one that eventually becomes the blue block below the video?

3

Hey @TimDono1 I check your website but I didn’t find any issue. This maybe a website loading effect.

4

Hello and thanks for your message! If you look between the bottom of the video and the blue block, you’ll see a white line appears for a moment as the video loads. It’s super subtle, but was wondering if there could be a fix for it. Look forward to hearing your thoughts!

5

It looks like you changed the order of the blocks and the fix is no longer relevant.