Hi @MSCUnited ,
Thanks for reaching out to the community. This is MooseDesk - All-in-one Shopify Ticketing System App
Congratulations on the opening of your store! I can see the dedication youâve poured into its creation. While itâs already great, I do have some suggestions to help make it even better. Here are a few of my recommendations for better customer experience, if you donât mind taking a look.
1. Hero banners
A hero banner with a high-resolution image can create excitement, great first impressions towards your store and encourage visitors to continue scrolling your site. While creating your here banner you can also include any highlighted features, promotions or even your brand stories.
Here is an example of a hero banner and the section where you can input a short introduction of your brand (make sure that you summarize it in 1 or 2 catching sentences only).
Note: The ideal size for a banner hero image is 1600 x 500 pixels.
2. Value propositions
Let the visitors know the benefits or competitive advantages your products can offer to them! I can see that you have already included the value propositions on the product page.
However, people tend to scroll through your site fast to look for useful information. Without any highlighted, they will probably become bored, and unlikely to take any action of looking into your products. Therefore, you can create a dedicated section on your homepage to focus on the greatest benefits that your products offer.
Here is an example of an exciting way to present the value propositions:
3. Guarantees
People tend to trust businesses that are transparent and willing to share their brand policies. Here are some guarantees that you can show to your customers (depending on how your business operates).

4. FAQ
Customers tend to have a lot of questions, most of them can be answered by a simple FAQ (frequently asked questions) section. A well-written set of FAQ can build trust, confidence and make your customers feel more secured to make the purchasing decision. For more tips to create FAQ sections, you can refer to this useful blog from Shopify.
Example:
Lastly, if you are also looking for a ticket management system, you can give MooseDesk a try. MooseDesk is currently FREE for all early birds with 24/7 dedicated support, which would help you answers all the questions and explain why MooseDesk is suitable for your business.
So those are my recommendations for your store. Hope it brings you some new insights.
If this is helpful for you, please let me know by giving me a âLIKEâ. If your question is answered please mark this as 'SOLUTIONâ. It would make my day!!
Once again, thank you!