ERR Connection Refused

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Topic summary

A website (www.thebodyshop.ng) functions properly when accessed from the UK but returns an “ERR Connection Refused” error for most users in Nigeria.

Potential causes identified:

  • Server/hosting restrictions blocking Nigerian traffic
  • Firewall or security settings preventing access from Nigerian IPs
  • DNS configuration issues specific to the Nigerian region
  • ISP-level blocking by Nigerian internet providers
  • SSL certificate misconfiguration affecting regional access

Suggested troubleshooting steps:

  • Contact hosting provider to whitelist Nigerian IP addresses
  • Switch to Google’s public DNS (8.8.8.8) for testing
  • Test connectivity using a VPN or alternative network
  • Verify SSL certificate settings across all regions

The issue remains unresolved and requires further investigation with the hosting provider.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hello

www.thebodyshop.ng

When in the UK the website works fine

However in Nigeria most people cannot open it and get an ERR Connection Refused message

TBS2023_0-1742797011117.jpeg
TBS2023_0-1742797011117.jpeg485Ă—1080 24.2 KB

Does anyone know what is the issue?

Thanks

2

hey @TBS2023

Server or Hosting Restrictions – The website might be restricted to certain regions or the hosting provider is blocking access from Nigeria.Firewall or Security Settings – Some security settings may be blocking traffic from Nigeria. Check with the hosting provider to whitelist Nigerian IPs.DNS Configuration Issues – The domain’s DNS settings may not be properly configured for Nigeria. Try using Google’s public DNS (8.8.8.8).ISP Blocking – Some internet service providers in Nigeria may be blocking the site. Test with a VPN or different network.SSL Certificate Issues – If the SSL is not properly configured for all regions, users may see security errors. Check SSL settings.

best regard
MUSTUFA

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