“ERR_TOO_MANY_REDIRECTS” when accessing my site from Google search results

Technical Q&A
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Topic summary

A store owner reports an ERR_TOO_MANY_REDIRECTS error that occurs specifically when accessing their site (Elecfox.co) through Google search results, while direct browser access works normally.

Troubleshooting attempted:

  • Updated DNS settings per Shopify documentation
  • Configured A record [email removed] pointing to Shopify’s IP (23.227.38.65)
  • Set CNAME (www) record to shops.myshopify.com

Current status:
The issue persists despite DNS configuration changes. One community member suggested reviewing a detailed article about redirect issues, but no definitive solution has been confirmed yet. The discussion remains open with the root cause unresolved.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

Our store is currently facing an issue where we can access the website directly by entering Elecfox.co into the browser, but when we try to access it through Google search results, we get an ERR_TOO_MANY_REDIRECTS error.

I’ve already tried the suggested steps in this Shopify Community post, including updating our domain DNS settings with the following:

  • A (@) record pointed to 23.227.38.65 (Shopify’s IP)

  • CNAME (www) record pointed to shops.myshopify.com

However, the issue still persists. Is there anything else I should check or configure to fix this?

Any help would be greatly appreciated—thank you!

2

Please read this article very deeply and am sure this could help with your redirect issue.