Error 404 Newsletter sign up

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1

I have customers unable to sign up to our newsletter . They receive an error 404 - does anyone know why and how they can help??

Thanks

2

Hello @amy1992 ,
To better understand the issue and assist you effectively, could you please share the URL of your Shopify store?

3

Hello there Amy @amy1992

I think it’ll be really helpful to share your store URL link for us to have a look at and test it ourselves. In the meantime, you can check out these two articles on how to deal with error 404 codes on Shopify https://www.shopify.com/nz/blog/404-error and https://www.notfoundbot.com/blog/how-to-fix-a-404-error-in-shopify-step-by-step-guide/

4

Hello! URL is https://fatcatcoffeeroasters.com/

5

I did look at a few articles but none assisted with solutions - thanks! https://fatcatcoffeeroasters.com/

6

Hi @amy1992

Upon checking your site, there is possibility that the form action=“#” causing this issue. When a form is submitted, the action attribute tells the browser where to send the form data. If the action=“#” is used:

  • It submits to the current page URL, which might not handle form submissions properly.
  • If the page lacks a handler for the form’s data (like a backend endpoint or Shopify’s built-in functionality), it can trigger a 404 error.

DaisyVo_0-1734545155152.png
DaisyVo_0-1734545155152.png1590Ă—899 102 KB

To fix this:

  • If you’re using Shopify’s built-in newsletter, the action URL should point to the correct endpoint that handles email submissions. For this, check your theme documentation or use a valid form action URL.

  • If you’re using a third-party email service (e.g., Mailchimp or Klaviyo), find the proper form action URL provided by the service and replace “#” with it.

Hope this can help you address the issue!

Best regards,

Daisy