Error 502 More than 10 pictures

I have been sending a request of product with more than 10 images attached, but the API response with a 502 error. Can anyone give me a clue of why this happens?

REQUEST

curl -v --location --request PUT 'https://${sip}:${sc}@centry-testing-shop.myshopify.com/admin/products/6634714693702.json' \
--header 'Content-Type: application/json' \
--data-raw '{
    "product": {
        "id": 6634714693702,
        "title": "(Sport goods) TPE resistance band (5 colors)",
        "body_html": "\\u003cdiv\\u003e\\u003cp\\u003e\\u003cstrong\\u003ePlanet or plastic? Las bolsas y productos pl\\u0026aacute;sticos son una de las principales fuentes de desperdicios que afectan nuestro ecosistema. La linea Pathway de NATGEO est\\u0026aacute; fabricada de tela reciclada de botellas PET.\\u003c/strong\\u003e\\u003c/p\\u003e\\n\\u003cp\\u003eSi te gusta la aventura, los viajes y el cuidado del medio ambiente, este bolso es ideal para ti. Con su capacidad y versatibilidad estar\\u0026aacute;s c\\u0026oacute;modo a donde quiera que vayas. Lo puedes ocupar como BOLSO o MOCHILA seg\\u0026uacute;n la necesidad de tu aventura o viaje.\\u003c/p\\u003e\\n\\u003cp\\u003eFabricado con material RPET de alta resistencia hecho con pl\\u0026aacute;stico de 19 botellas pl\\u0026aacute;sticas recicladas de 550 ml. cada una.\\u0026nbsp; \\u0026nbsp;\\u0026nbsp;\\u003c/p\\u003e\\n\\u003cp\\u003eCada vez que eliges un producto NATGEO est\\u0026aacute;s ayudando a impulsar el trabajo de sus cient\\u0026iacute;ficos, educadores y exploradores alrededor del mundo.\\u003c/p\\u003e\\u003c/div\\u003e\\u003cdiv\\u003e\\u003cul\\u003e\\n\\u003cli\\u003eUn compartimento principal con cierre bidireccional\\u003c/li\\u003e\\n\\u003cli\\u003eSolapa expansible cuando se necesita espacio de embalaje adicional\\u003c/li\\u003e\\n\\u003cli\\u003eSe convierte de un Bolso en una mochila\\u003c/li\\u003e\\n\\u003cli\\u003eBolsillo interior con cierre + Bolsillo de inserci\\u0026oacute;n\\u003c/li\\u003e\\n\\u003cli\\u003ePlegado en una bolsa de almacenamiento\\u003c/li\\u003e\\n\\u003cli\\u003eCorrea de hombro ajustable\\u003c/li\\u003e\\n\\u003cli class=\\\"tw-data-text tw-text-large tw-ta\\\" dir=\\\"ltr\\\" data-placeholder=\\\"Traducci\\u0026oacute;n\\\"\\u003eApto para cabina del avi\\u0026oacute;n\\u003c/li\\u003e\\n\\u003cli class=\\\"tw-data-text tw-text-large tw-ta\\\" dir=\\\"ltr\\\" data-placeholder=\\\"Traducci\\u0026oacute;n\\\"\\u003eMaterial Poli\\u0026eacute;ster RPET: poliester ecol\\u0026oacute;gico de alta resistencia hecho con pl\\u0026aacute;stico de botellas recicladas\\u003c/li\\u003e\\n\\u003cli class=\\\"tw-data-text tw-text-large tw-ta\\\" dir=\\\"ltr\\\" data-placeholder=\\\"Traducci\\u0026oacute;n\\\"\\u003eAltura: 47 cm\\u003c/li\\u003e\\n\\u003cli class=\\\"tw-data-text tw-text-large tw-ta\\\" dir=\\\"ltr\\\" data-placeholder=\\\"Traducci\\u0026oacute;n\\\"\\u003eAncho: 26 cm\\u003c/li\\u003e\\n\\u003cli class=\\\"tw-data-text tw-text-large tw-ta\\\" dir=\\\"ltr\\\" data-placeholder=\\\"Traducci\\u0026oacute;n\\\"\\u003eProfundidad: 24 cm\\u003c/li\\u003e\\n\\u003cli\\u003eCapacidad: 29 litros\\u003c/li\\u003e\\n\\u003cli\\u003e\\u003cstrong\\u003e3 A\\u0026Ntilde;OS DE GARANTIA\\u003c/strong\\u003e\\u003c/li\\u003e\\n\\u003c/ul\\u003e\\n\\u003cp\\u003e\\u0026nbsp;\\u003c/p\\u003e\\n\\u003cp\\u003e\\u003cem\\u003ePET reciclado (RPET) es una alternativa viable al PET virgen y se puede utilizar en m\\u0026uacute;ltiples aplicaciones. Hasta el 100% de una botella de PET se puede hacer de PET reciclado, y el material puede reciclarse nuevamente.\\u003c/em\\u003e\\u003c/p\\u003e\\u003c/div\\u003e",
        "vendor": "1883",
        "product_type": "Accesorios / Accesorios Femeninos / Carcasas",
        "created_at": "2021-07-05T17:48:20-04:00",
        "handle": "sport-goods-tpe-resistance-band-5-colors",
        "updated_at": "2022-03-15T13:50:32-03:00",
        "published_at": "2021-12-09T12:22:20-03:00",
        "template_suffix": null,
        "status": "active",
        "published_scope": "global",
        "tags": "",
        "admin_graphql_api_id": "gid://shopify/Product/6634714693702",
        "variants": [
            {
                "id": 39388309848134,
                "product_id": 6634714693702,
                "title": "S",
                "price": "5",
                "sku": "TALLAS",
                "position": 1,
                "inventory_policy": "deny",
                "compare_at_price": null,
                "fulfillment_service": "manual",
                "inventory_management": "shopify",
                "option1": "S",
                "option2": null,
                "option3": null,
                "created_at": "2021-07-05T17:48:20-04:00",
                "updated_at": "2021-07-05T17:48:25-04:00",
                "taxable": false,
                "barcode": "",
                "grams": 0,
                "image_id": null,
                "weight": 0.0,
                "weight_unit": "kg",
                "inventory_item_id": 41474965700678,
                "inventory_quantity": 10,
                "old_inventory_quantity": 10,
                "requires_shipping": true,
                "admin_graphql_api_id": "gid://shopify/ProductVariant/39388309848134",
                "[]": "image_id"
            },
            {
                "id": 39388309880902,
                "product_id": 6634714693702,
                "title": "M",
                "price": "4",
                "sku": "TALLAM",
                "position": 2,
                "inventory_policy": "deny",
                "compare_at_price": null,
                "fulfillment_service": "manual",
                "inventory_management": "shopify",
                "option1": "M",
                "option2": null,
                "option3": null,
                "created_at": "2021-07-05T17:48:20-04:00",
                "updated_at": "2021-07-05T17:48:26-04:00",
                "taxable": false,
                "barcode": "",
                "grams": 0,
                "image_id": null,
                "weight": 0.0,
                "weight_unit": "kg",
                "inventory_item_id": 41474965733446,
                "inventory_quantity": 15,
                "old_inventory_quantity": 15,
                "requires_shipping": true,
                "admin_graphql_api_id": "gid://shopify/ProductVariant/39388309880902",
                "[]": "image_id"
            }
        ],
        "options": [
            {
                "id": 8557849444422,
                "product_id": 6634714693702,
                "name": "Talla",
                "position": 1,
                "values": [
                    "S",
                    "M"
                ]
            }
        ],
        "images": [
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf826105670343aff7bfb/image/620bf826105670343aff7bfb/original/N10440_%282%29.jpg",
                "alt": "620bf826105670343aff7bfb"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf827105670343aff7bfc/image/620bf827105670343aff7bfc/original/N10440_%283%29.jpg",
                "alt": "620bf827105670343aff7bfc"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf828105670343aff7bfe/image/620bf828105670343aff7bfe/original/N10440_%285%29.jpg",
                "alt": "620bf828105670343aff7bfe"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf828105670343aff7bfd/image/620bf828105670343aff7bfd/original/N10440_%284%29.jpg",
                "alt": "620bf828105670343aff7bfd"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf829105670343aff7bff/image/620bf829105670343aff7bff/original/N10440_%286%29.jpg",
                "alt": "620bf829105670343aff7bff"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82a105670343aff7c00/image/620bf82a105670343aff7c00/original/N10440_%287%29.jpg",
                "alt": "620bf82a105670343aff7c00"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82a105670343aff7c01/image/620bf82a105670343aff7c01/original/N10440_%2812%29.jpg",
                "alt": "620bf82a105670343aff7c01"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82b105670343aff7c02/image/620bf82b105670343aff7c02/original/N10440_%2811%29.jpg",
                "alt": "620bf82b105670343aff7c02"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82b105670343aff7c03/image/620bf82b105670343aff7c03/original/N10440_%2810%29.jpg",
                "alt": "620bf82b105670343aff7c03"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82c105670343aff7c04/image/620bf82c105670343aff7c04/original/N10440_%289%29.jpg",
                "alt": "620bf82c105670343aff7c04"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82d105670343aff7c05/image/620bf82d105670343aff7c05/original/N10440_%288%29.jpg",
                "alt": "620bf82d105670343aff7c05"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82d105670343aff7c06/image/620bf82d105670343aff7c06/original/N10440.11_%281%29.jpg",
                "alt": "620bf82d105670343aff7c06"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82e105670343aff7c07/image/620bf82e105670343aff7c07/original/N10440.11_%284%29.jpg",
                "alt": "620bf82e105670343aff7c07"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82f105670343aff7c09/image/620bf82f105670343aff7c09/original/N10440.11_%2811%29.jpg",
                "alt": "620bf82f105670343aff7c09"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf82e105670343aff7c08/image/620bf82e105670343aff7c08/original/N10440.11_%2812%29.jpg",
                "alt": "620bf82e105670343aff7c08"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf830105670343aff7c0a/image/620bf830105670343aff7c0a/original/N10440.11_%2810%29.jpg",
                "alt": "620bf830105670343aff7c0a"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf830105670343aff7c0b/image/620bf830105670343aff7c0b/original/N10440.11_%289%29.jpg",
                "alt": "620bf830105670343aff7c0b"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf831105670343aff7c0c/image/620bf831105670343aff7c0c/original/N10440.11_%288%29.jpg",
                "alt": "620bf831105670343aff7c0c"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf832105670343aff7c0d/image/620bf832105670343aff7c0d/original/N10440.11_%286%29.jpg",
                "alt": "620bf832105670343aff7c0d"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf833105670343aff7c0e/image/620bf833105670343aff7c0e/original/N10440.11_%285%29.jpg",
                "alt": "620bf833105670343aff7c0e"
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            {
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                "alt": "620bf834105670343aff7c0f"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf834105670343aff7c10/image/620bf834105670343aff7c10/original/N10440.11_%2815%29.jpg",
                "alt": "620bf834105670343aff7c10"
            },
            {
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                "alt": "620bf835105670343aff7c11"
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            {
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                "alt": "620bf836105670343aff7c12"
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            {
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                "alt": "620bf837105670343aff7c13"
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                "alt": "620bf837105670343aff7c14"
            },
            {
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                "alt": "620bf839105670343aff7c16"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf838105670343aff7c15/image/620bf838105670343aff7c15/original/N10440.68_%289%29.jpg",
                "alt": "620bf838105670343aff7c15"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf839105670343aff7c17/image/620bf839105670343aff7c17/original/N10440.68_%2814%29.jpg",
                "alt": "620bf839105670343aff7c17"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf83a105670343aff7c18/image/620bf83a105670343aff7c18/original/N10440.68_%2811%29.jpg",
                "alt": "620bf83a105670343aff7c18"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf83a105670343aff7c19/image/620bf83a105670343aff7c19/original/N10440.68_%2810%29.jpg",
                "alt": "620bf83a105670343aff7c19"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf83b105670343aff7c1a/image/620bf83b105670343aff7c1a/original/N10440.68_%2812%29.jpg",
                "alt": "620bf83b105670343aff7c1a"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf83c105670343aff7c1b/image/620bf83c105670343aff7c1b/original/N10440.68_%285%29.jpg",
                "alt": "620bf83c105670343aff7c1b"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf83c105670343aff7c1c/image/620bf83c105670343aff7c1c/original/N10440.68_%281%29.jpg",
                "alt": "620bf83c105670343aff7c1c"
            },
            {
                "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf83d105670343aff7c1d/image/620bf83d105670343aff7c1d/original/N10440.68_%2816%29.jpg",
                "alt": "620bf83d105670343aff7c1d"
            }
        ],
        "image": {
            "src": "https://s3-sa-east-1.amazonaws.com/centryproduction/belanit-inventario/products/620bf826105670343aff7bfb/image/620bf826105670343aff7bfb/original/N10440_%282%29.jpg",
            "alt": "620bf826105670343aff7bfb"
        }
    }
}'

RESPONSE


    
    
    
    
    

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Hey @CVALBUENA thanks for getting in touch and for your patience here - we were able to do a bit of digging into this for you and wanted to offer some next steps.

If you are still seeing instances of 502 errors for similar API requests, I’d definitely recommend using our "Report an issue form". This can be accessed from the Support menu of the Partner Dashboard after logging into your Partner Organization or by logging into our Shopify Help Center using your Partner login credentials.

For reports involving API behaviour or unexpected errors like this one, we do also generally suggest including details for all of the form fields (especially x-request-id examples) from within the last 7 days. Any additional information you can provide around documentation used or previously successful requests are always very helpful.

You can contact our general Shopify Support team directly for assistance as well. They are able to work through obtaining examples of the requests that are returning 502 errors and can connect you to the right team.

If you’re still seeing similar 502 errors with more recent API calls, please don’t hesitate to utilize the resources shared above and don’t hesitate to reach out again if we can assist further.

All the best