Hi, just looking for some guidance on an error I keep receiving regarding my shopify flow automation regarding abandoned checkouts. It keeps getting to the last step and displaying this error which i am not sure how to interpret. Any help would be appreciated, thankyou “{“status”:400,“response_body…

My bad.. read all over this 20 times and couldn’t figure it out. Hahah sometimes the easiest mistakes are the hardest to find.

It is definitely a bit confusing! Let me know if you have any issues, but hopefully you can get it working the way you need.

Actually, almost got an instant sale for the abandoned checkout after I switched it to all customers, thanks. The abandoned cart email wouldnt be send without opting in to marketing ofcourse, I mixed them up.

Hi I have changed the to: line in email but it still shows an error and no email has been sent to the customer either (i checked in the customers tab). Is it possible to re run the automation to send the email or i have to do it manually. [1.PNG] [I want to rerun this workflow so an abandoned c…

Payment reminder is not a marketing email. There is a Send Payment Reminder action in Flow

Are you able to see what the actual error is?

This is because of the “new” way requiring consent to sending marketing emails. The “legacy” way didn’t use to require this. I think Shopify is just playing it safe with this one whilst we are losing potential sales. :pensive_face:

For abandoned checkout specifically, nothing has changed between the new automation, and the “legacy” ones in terms of this setting, it’s just done from different places now. In both cases you have the option of sending to all customers, or only those subscribed.

Thank you for the insight, however I’m saying what I’ve noticed. Never had the old abandoned checkout erroring on me with this error. [mapsia_0-1694793013562.png] So obviously something has changed.

Error at last step "send marketing email"

Shopify Plus

paul_n September 5, 2023, 12:35pm 26

You can’t rerun this one yet. It’s also possible this failed because the customer was not subscribed to marketing.

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Error at last step "send marketing email"

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