Hi, just looking for some guidance on an error I keep receiving regarding my shopify flow automation regarding abandoned checkouts. It keeps getting to the last step and displaying this error which i am not sure how to interpret. Any help would be appreciated, thankyou “{“status”:400,“response_body…

For abandoned checkout specifically, nothing has changed between the new automation, and the “legacy” ones in terms of this setting, it’s just done from different places now. In both cases you have the option of sending to all customers, or only those subscribed.

Thank you for the insight, however I’m saying what I’ve noticed. Never had the old abandoned checkout erroring on me with this error. [mapsia_0-1694793013562.png] So obviously something has changed.

If this is still happening, I’d really love to help get it fixed for you. Were you able to change the setting, and you’re still seeing this?

Hey TJ, I’m still seeing this. I had a poke in the email app, notification settings , etc but didn’t see anything that would fix it. What I ended up doing this morning is to default new customers to also be subscribers, which might be dodgy but I would have hoped is a workaround to this issue. We …

Would you be able to provide a screenshot of the workflow, and the email setup in the Send marketing email action step? You can also privately message me if that’s easier.

Here’s the workflow, tried to move the blocks around so that they fit in the screen… :sweat_smile: [mapsia_0-1694855439834.png] And this is the email setup… [mapsia_1-1694855725864.png]

Thanks for sending this. So in the email editor (if you were to click Edit email) from your second screenshot), if you then click Edit, do you see the option to change the To: line to All customers? [TJ_F_0-1695044898260.png] Doing this tells Shopify Email to send to customers even if they’re no…

:open_mouth: This is it! (hopefully) Thank you so much for tracking this down for me :folded_hands:

My email editor does not give me this option, is there another way to change it? [JoeZ1_0-1695298945130.png]

This option is only available for the abandoned checkout automation.

Error at last step "send marketing email"

Shopify Plus

mapsia September 16, 2023, 9:16am 34

Here’s the workflow, tried to move the blocks around so that they fit in the screen…

And this is the email setup…

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Error at last step "send marketing email"

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