Hi, just looking for some guidance on an error I keep receiving regarding my shopify flow automation regarding abandoned checkouts. It keeps getting to the last step and displaying this error which i am not sure how to interpret. Any help would be appreciated, thankyou “{“status”:400,“response_body…

Hey TJ, I’m still seeing this. I had a poke in the email app, notification settings , etc but didn’t see anything that would fix it. What I ended up doing this morning is to default new customers to also be subscribers, which might be dodgy but I would have hoped is a workaround to this issue. We …

Would you be able to provide a screenshot of the workflow, and the email setup in the Send marketing email action step? You can also privately message me if that’s easier.

Here’s the workflow, tried to move the blocks around so that they fit in the screen… :sweat_smile: [mapsia_0-1694855439834.png] And this is the email setup… [mapsia_1-1694855725864.png]

Thanks for sending this. So in the email editor (if you were to click Edit email) from your second screenshot), if you then click Edit, do you see the option to change the To: line to All customers? [TJ_F_0-1695044898260.png] Doing this tells Shopify Email to send to customers even if they’re no…

:open_mouth: This is it! (hopefully) Thank you so much for tracking this down for me :folded_hands:

This option is only available for the abandoned checkout automation.

I understand that, that is what this templet started as, I may have found a fix but I am not sure yet. time will tell. I will edit if it is fixed.

Thank you so much for this reply…I’ve been looking for hours for a solution and there it was…hidden in the email “to:” field. Suggestion for your team: make these emails by default to all customers Thanks!

I am getting the same error also the manual sent option which was displayed before on abandoned checkout page is gone now

Error at last step "send marketing email"

Shopify Plus

JoeZ1 September 21, 2023, 12:22pm 37

My email editor does not give me this option, is there another way to change it?

Topic		Replies	Views
Why aren't my abandoned checkout recovery emails sending automatically? Shopify Discussion troubleshooting	28	587	April 10, 2025
Abandoned Cart Emails No Longer Being Sent Shopify Discussion marketing-campaigns-sales	5	110	February 1, 2024
Abandoned cart/checkout emails using Shopify Email App Shopify Apps shopify-apps	7	314	September 15, 2025
Sending Abandoned Cart mails to Non-Subscribers Start a Business apps , shopify-apps , Marketing-Campaign-Sales	12	1226	September 15, 2025
Automated Marketing Emails For Abandoned Cart/Checkout Error Shopify Discussion marketing-campaigns-sales	1	43	May 18, 2024

Error at last step "send marketing email"

Related topics