Error at last step "send marketing email"

Shopify Plus
41

I am getting the same error also the manual sent option which was displayed before on abandoned checkout page is gone now

42

is there any way to fix it

43

https://community.shopify.com/post/2230287

Try selecting “Customers subscribed to email marketing”

44

You can still send an email manually, it’s just done differently now.

See here for more info.

45

I have found the solution.

After clicking around I saw what caused this is the Email Template (Design) not being SAVED or having Errors like a Product previously chosen is no longer active.

Here is how it looked on my page , click on the Email Template/Design, open it , click edit, edit the email and make sure all the sections of the email are active and have no errors - then save

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After that, just go back and you’ll see there will be no more errors

46

Please read my solution. It’s not really about the customer subscribing, cause of course you have some that are subscribed. The issue is the automated email not sending to those who are subscribed. I fixed my errors

47

I can’t change the To:Line in the abandoned checkout. It is locked out

48

In order to unlock the setting, you need to click the Edit button in the top right of the screen.

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Once you’ve done that, the To: line should unlock, and you can change the selection.

TJ_F_1-1706024747940.png
TJ_F_1-1706024747940.png3540×616 113 KB

49

subscribed.jpg
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I wondering then what is the purpose of this checkbox if I am getting same error even the customer decided to receive communications.

Then if this checkbox is completely useless, how one can ask a customer when leaving the email to opt-in.

This would vanish any marketing emails.

The funny thing is this does not happens if the Type of abandoned is BROWSE with same exact workflow except

that check.

To me seems an issue in new Abandoned check

50

  1. Access Settings in Shopify Admin:

  2. Log in to your Shopify admin panel.
    Navigate to Settings in the lower left corner.
    Navigate to Checkout Settings:

In the Settings menu, select Checkout.
3. Adjust Marketing Options:

Within the Checkout settings, scroll down to the Marketing options section.
Ensure that the Preselected option is selected. This setting will pre-select the marketing opt-in checkbox for customers during checkout, which might be related to your issue if your automation flow depends on this setting.

51

I am using Email and it states on the “to: line” is locked to email subscribers only. Ironically my best friend is a email subscriber and it wouldn’t email to her either. why?