Users are experiencing a checkout error with the ‘Dr Free Gift’ app that prevents customers from completing purchases. The error message states “Please add more products to your cart so you can add this free gift,” even when customers have already added more items. The issue occurs intermittently, not with every order, and is affecting two websites.
Current Status:
Responses:
Hi!
We have this ap ‘Dr Free Gift’ on both of our websites and people are getting a glitch at checkout.
The error message says:
“Please add more products to your cart so you can add this free gift”
It literally stops them from checking out, and even when they have added more to the cart.
it does not happen with every order.
Any ideas , or has anyone else seen this? Particularly after a resolution to solving this so that our customers can complete check out.
Many Thanks,
Bianka
Instead of the checkout, recommending free gift card guidelines in the cart drawer on the product page would be best.
Hi @Windyigan , If you can share the storefront URL, it will help me better understand the issue and provide the right solution.
Hi @Windyigan
This is Ellie from BOGOS. Can you kindly share your store URL so I can replicate the situation and find a solution for you?
On the other hand, if you are still looking for a free gift app that is stable, easy to setup and provide dedicated support, try BOGOS: Free gifts, Discounts & Bundles.
Hope to hear from you soon 
