I am trying to send out a marketing email and do frequently. This time I am getting an error message saying “error creating template” I have never have this happen before. Anyone know what I can do to resolve this? TIA!
Topic summary
Marketing emails in Shopify are failing with the error message “error creating template,” preventing creation or duplication of new emails. One user also reports a previously scheduled email (set for 11:30) remains stuck in “scheduled” status.
Multiple users are affected, suggesting a platform-side issue with Shopify rather than individual store configurations. No workaround or fix has been identified in the thread.
Status: Unresolved and likely ongoing. No official confirmation or resolution has been shared in the discussion.
Same here. Must be something on Shopify’s end. I had an email scheduled to go out at 11:30 and it’s still showing “scheduled”. I can’t duplicate or create any new emails without the error message “error creating template”.