Error deleting a selling plan group containing many products

Retired Boards Appdev Subscriptions

Topic summary

A merchant encountered a 500 Internal Server Error when attempting to delete a Selling Plan Group through the Shopify API. This was the first deletion failure experienced since using the API.

Key Details:

  • The Selling Plan Group in question has over 20,000 products assigned to it, which may be causing the issue
  • Error response included a Request ID for support reference
  • Initial post received no response, prompting a follow-up bump

Resolution:

  • Issue has been fixed according to Philibert_Dugas
  • Original poster confirmed and thanked the team

Related Issue:

  • A separate user (Shruti-SC) reported unexpected behavior with Product Object APIs not returning selling plan values despite plans being attached to products (Ticket ID: 42260284)
Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

One of our merchants is trying to delete a Selling Plan Group, and their attempt fails with a 500 - Internal server error, coming back from the Shopify API. All we get is this short message:

[{"message"=>"Internal error. Looks like something went wrong on our end.\nRequest ID: 1fe2b344-1bcb-46da-a921-1065275bc397-1711120694 (include this in support requests).", "extensions"=>{"code"=>"INTERNAL_SERVER_ERROR", "requestId"=>"1fe2b344-1bcb-46da-a921-1065275bc397-1711120694"}}]

The Selling Plan Group in question has more than 20,000 products assigned to it, which may be the issue? It’s the first time we’ve seen Selling Plan Group deletion fail since we’ve started using the API.

Please advise

2

Hi - this issue is still a problem. Seems like it’s not getting any attention, so I thought I’d bump it. Anyone?

3

Should be fixed now

4

Thank you!! :sparkling_heart:

5

Hi, I have a situation where some of Shopify APIs are not responding as I would expect it to. Particularly the Product Object isn’t not returning the selling plan value, despite the selling plan being already attached to the product.

This is the ticket ID 48206224