Hello,
I am trying to linking up my shopify store to facebbook but I am getting one error continuously. I am attaching the screenshot. Can anybody help me to resolve this issue.
Kind Regards,
Thanks for reply. The issue is mentioned below and attached the screenshot as well.
This Instagram account can’t be selected yet because it doesn’t meet our eligibility requirements. To select this account, it must have demonstrated trustworthiness through an authentic, established presence. This may also include maintaining a sufficient follower base. You can try again when this account has an established presence on Instagram.
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Thank you very much. Is is very helpful.
Hey @edgewise569
Welcome to the Shopify Community!
As a business when submitting your account for Shopping, you need to fulfill Instagram Shopping requirements and request approval from Instagram. One of the most common reasons for getting your account rejected from Instagram Shopping is not meeting the Commerce eligibility criteria. Facebook has released the sets of requirements meeting which only, you will be able to move further with your account for Instagram Shopping.
The requirements may look very simple but yet it carries much importance for getting your account approval. The eligibility criteria are as follows:
- Comply with Facebook policies
- Have a physical product and a domain of active business
- Be located in a supported market
- Have a considerable business presence
- Give accurate business information and follow best practices
The error you shared mentioned having an “established presence” which is one of the requirements listed above. Your Instagram account should not be a very new account, as it will have very few followers to establish your brand as a known trustworthy business. Because of this fact, it may happen that your approval gets rejected for Instagram Shopping. However, there is still not any clarification or a follower’s cap for accounts to get the Shopping feature.
Your Instagram professional accounts must have demonstrated trustworthiness, including an authentic, and established presence. If you are a newbie who is willing to harness Instagram Shopping, consider garnering some followers to your business profile; as it will help your account to get easily discoverable and acquire much attention. Below, I have shared an article from Facebook with suggestions on how to grow your brand presence:
Facebook has great customer support. I recommend contacting support through their Messenger chat service if you have any further questions regarding eligibility requirements. You can contact Facebook support via Messenger here. Just scroll to the middle of the page and you’ll find Chat Support. They should be able to review your account and let you know what steps to take next.
hi i cant see the reply
Hey @tenortechltd , are you facing a similar issue?