I’m taking orders online with no problems but I’m trying to set up our 2X BT Chip reader and when I try to log in to the Shopify POS app I get the following error. I uninstalled and reinstalled and have tried multiple devices.
Hey, @AFOverflow !
I’m sorry to hear you’re encountering an issue while logging into the POS app. In addition to the troubleshooting steps you’ve tried, could you please try performing the following to attempt to fix the error?
- Reset the POS app.
- Please note this step will completely log you out of the Shopify POS app, so ensure you have the login for the POS app before completing this step.
- Fully close the app by swiping up from the bottom of the screen of your device and swiping up the POS app. In your device’s settings, navigate to the Shopify POS app, and toggle on Reset Account.
- Toggle WiFi off.
- Reboot the device.
- Toggle WiFi on.
- Login to the POS app.
These should resolve the issue but if they don’t, please visit https://bit.ly/3cJkx8V and create a support ticket so we can investigate.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
I think I found the root cause. We have the 5$/mo plan and it appears that the POS Lite only works with the Basic and above.
Ah, you’re right @AFOverflow . At the moment the $5/month Shopify Starter Plan does not include POS/POS Lite as it’s focused on social selling. If you wish to use POS, you may upgrade to the Basic Shopify plan. We have steps on how to upgrade your plan on this page.
While the best course of action is to switch to the Basic Shopify plan, I understand there’s a need to be able to only use the POS without an online store, so I’ll pass this along to our platform development team. It’s not an immediate solution but I thought I’d let them know so they can consider this when releasing updates.
Thanks for responding and sharing the cause of your concern!