Error: Internal error. Looks like something went wrong on our end. Request ID: e4461ff5-f6b4-4648-a5

Retired Boards Appdev Graphql Basics And Troubleshooting
,
1

I am encountering an error when attempting to request the checkoutBraningupsert mutation while trying to attach the uploaded image ID to the header logo.
Here is the complete mutation:

const CHECKOUT_BRANDING_UPSERT = `#graphql
    mutation CustomizingControls($checkoutBrandingInput: CheckoutBrandingInput!, $checkoutProfileId: ID!) {
        checkoutBrandingUpsert(checkoutBrandingInput: $checkoutBrandingInput, checkoutProfileId: $checkoutProfileId) {
            checkoutBranding {
                designSystem {
                    colors {
                        global {
                        brand
                        accent
                        }
                    }
                }
                customizations {
                    control {
                        labelPosition
                    }
                }
            }
            userErrors {
                field
                message
            }
        }
    }
`

 
await admin.graphql(CHECKOUT_BRANDING_UPSERT, {
   variables: {
     checkoutProfileId: 'gid://shopify/CheckoutProfile/XXXXXX',
     checkoutBrandingInput: { customizations: {
        "header": {
            "alignment": "START",
            "position": "START",
            "banner": null,
            "logo": {
                "image": {
                    "mediaImageId": "gid://shopify/MediaImage/36440707072321"
                }
            }
        }
    } , designSystem: {}  }
   }
 })

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2

Hey @gonzalezjosef73 ,

Thanks for bringing this up here. We have looked in to the errors you’re seeing and it’s possible that the issue is related to the image type.

We would recommend making sure that the image is a jpeg or png. If the error still persists after that, reach out to our support teams so we can take a closer look at the issue in the context of your shop and app.

Hope that helps,

  • Kyle G.
3

@ShopifyDevSup I tried to upload the JPEG or PNG image, but the error persists.

Request ID: b74116ad-19e3-4b7e-8e8a-2276451bd07f  

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4

@gonzalezjosef73 - Thanks for trying that. I was able to get in touch with our product team and we’ve determined there’s a need for a closer look into this from our developers after looking through the API call logs on our end. Since this does need more investigation, I can’t provide an exact turnaround timeline, but I will respond in this thread when I have more information to share. Thanks for your patience and understanding as we dive deeper into this.

Al | Shopify Developer Support