Error loading the website ( www.halabh.com )

Shopify Discussion
1

Good Afternoon,

Since past few weeks we are seeing below error:

There was a problem loading this website

Try refreshing the page.

If the site still doesn’t load, please try again in a few minutes.

We have tried troubleshoot at our end and seems like the Shopify server is not responding.

This error is increased in past few days and impacting our business significantly.

Request you to kindly look into this on priority and help us with the resolution.

2

Hi @Suffiyanijaz ,

Thank you for reaching out. I understand how this can be frustrating, so I’ll do my best to help you out.

I visited your website at www.halabh.com, and the store loads without issues on my end. I tested both on desktop and mobile devices.

15-55-15866-7620
15-55-15866-76202515×1237 478 KB

This could indicate that the issue is local to your network or device. Please make sure you first clear your browser’s cache and then try again. If that doesn’t work, restart your internet connection or, if possible, test on a different one.

Finally, try to access your website from a different device. If you don’t have a secondary device at hand, you could see some friends test it for you.

I hope these suggestions help. How do you find using Shopify for your business so far?

3

Hi @Iris ,

Thank you for your kind response.

Our website is not completely down. It does not happens always. Sometimes it loads and sometimes it does not.

We are receiving complains from the customers too. And we can’t just tell everyone to clear the cache or change the browser.

It’s costing us huge. Most of the time if you try to load it in incognito window it happens.

Please give us a solution. Thank you

4

Hi again @Suffiyanijaz ,

Thank you for more context and information. I completely understand how important this is for you.

Unfortunately, we cannot look into accounts specifics via the Community for privacy and security reasons.

I invite you to reach out to our Contact Us page here and log in to the store. It will allow us to verify you as the store owner securely. Once you have successfully logged in, reach out to a Support Advisor. They will be able to forward your issue to our Technical team for further investigation.