error message for my customers trying to check out but saying no delivery available!

Technical Q&A
,

Topic summary

A merchant is experiencing a critical checkout issue where customers receive a “no delivery available” error message, preventing them from completing purchases.

Problem Details:

  • Error appears during checkout process (screenshot provided)
  • Merchant has attempted troubleshooting through settings without success

Support Access Issue:

  • AI customer support is stuck in a loop, repeatedly asking the same questions
  • When attempting to join the support queue, the system only displays another queue button instead of actually queuing the request
  • Merchant is unable to reach human support despite multiple attempts

Current Status:

  • Issue remains unresolved
  • Merchant is seeking community assistance as official support channels are inaccessible
  • No responses or solutions have been provided yet
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi,

Im trying to resolve an issue I have when my customers go to check out they get this error message on the screen shot,

potterg_0-1735724959510.png
potterg_0-1735724959510.png1920×1080 189 KB

I have tried to resolve it by going into all the settings but it is still not working.

Now I have tried to contact customer support and the AI keeps asking me the same thing. Then when it eventually says it will contact customer support for me and I click onto the button to be put in the queue it just brings up another button to be added into the queue like this screen shot.

potterg_1-1735725149820.png
potterg_1-1735725149820.png1920×1080 380 KB

Please can someone help.

Thanks.