Error message when linking to a collection

Shopify Discussion
1

Hi,

I hope you can help me. I’m making a Shopify website and when I try to link from my homepage to a collection I keep getting the error message: “Sorry, an error occured. Please reload the page.”

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I allready deleted cookies and cashe and I tried an other browser and device.

Collections are also not visible on the homepage with “Best selling styles” or “Man” or “Women”

It looks like the product page is not working because it shows 0 items. I don’t know how I can access the product page because I use a standard theme. Hope I made myself clear, and anybody can help me, otherwise just ask! Thank you in advance!

1 Like
2

Hi Lyt35,

I am Sandeep and I am trying to help you.
Please give your store URL with the password.

Thanks & Regards
Sandeep

3

Hello @Lyt35 ,

I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

Can you drop your store URL here?

Have you ensured that the collection you’re linking to is published? If it is not, go to the Collections section of your Shopify admin dashboard and make sure that the collection is listed as published.

If the collection is already published, I suggest switching to a default theme provided by Shopify and checking to see if the issue persists. If it doesn’t, then it’s likely an issue with your current theme and you may need to contact the theme developer for further assistance. If the issue persists even after switching to a default theme, then it could be related to a coding error. Sharing your store URL will be helpful here for review.

Regarding the product page showing 0 items, this could also be related to a coding error or a configuration issue. Have you added products to your store and assigned them to the appropriate collections? If not, you can add products by going to the Products section of your Shopify admin dashboard and creating new products.

You can refer to this Shopify guide on how to add products to a manual collection

Hope this helps

Gina

1 Like
4

Thanks for your help!
@Sandeep81 I can not provide you our inlog and passwords because a lot of private information is in this account.
@flareAI I tried an other theme and it was still not working. I asked the maker of the theme for help now and hope they can help me. Otherwise I will check in again. Thanks!