Hi @Suzanne713 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with Shopify Collabs, to ensure this gets resolved. To gather a bit more information, do you currently have 1000 followers on Instagram?
If so, I’d encourage you to attempt some local troubleshooting steps. This will allow us to determine whether this issue is related to your browser or Shopify. For ease, I’ve gone ahead and listed a few steps below that you can attempt to see if this helps to resolve:
- Clear your Cache and Cookies.
- Access the shop in an Incognito Tab.
- Try Another Device (i.e a cell phone).
- Try using Another Broswer (i.e Safari or Firefox).
- Try Restarting your device.
- Make sure your device is Up To Date.
If after attempting all of the steps outlined above, you still experience that error, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don’t have access to any account information through the Community.
The connect with us, you can:
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Head over to our Help Center.
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Enter into the chat box Contact Support.
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Log into your shop.
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Select one of the available support options.
Please let me know if you have any other concerns.