Trying to set up a monthly sale in Shopify under Discounts on the left, usually not a problem. After filling in all the required info, when I try to save the discount, it gives me this error message:
This field is not supported by automatic discounts.
None of the fields are highlighted red or are blank. What’s up with that? How can I fix this?
Hi, @ladymay !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are experiencing difficulties setting up an automatic discount, even though you don’t have any unsupported fields. Currently, we have received reports from merchants encountering unexpected errors when creating new automatic discounts. Rest assured, our developers are actively working on a solution to address this issue.
This issue should be resolved soon, but you are welcome to get in touch through our Help Center so we can take a closer look at your account. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it’ll guide you with your next steps on how to connect with a team member.
Let me know how that goes!