error on phone interface

Store Design

Topic summary

  • Main issue: The storefront appears correct in desktop’s mobile preview, but on an actual phone the home page behaves differently.
  • Reported problems: the hamburger menu (three lines) cannot be opened on the phone, and the hero/title text that is white on desktop shows as black on the phone.
  • Evidence: multiple screenshots compare the desktop mobile preview, the actual phone view, and the opened menu state; these images are central to understanding the discrepancies.
  • Follow-up: A responder requested the store URL and asked which mobile device is being used to check, noting from the screenshots that the main banner text turns black on a real device versus white on desktop.
  • Scope: The user mentions the issue on the home page; other pages were not discussed.
  • Status: No resolution yet. Troubleshooting is pending the store URL and device details; no root cause or fix has been identified.
Summarized with AI on December 12. AI used: gpt-5.
1

hi someone please help me, when i watch the demo on my computer on the phone interface it is perfect, but when i watch it on my phone it has some errors, on my home page when i watch it on my phone i cant access the menu at the 3 lines, my title text on the computer interface is white but on my phone it is black

Sentrix_0-1734031269832.png
Sentrix_0-1734031269832.png478×735 127 KB

Phone interface when viewed on computer

Sentrix_1-1734031331737.png
Sentrix_1-1734031331737.png449×840 89.5 KB

When I view on my phone it is different and I can’t open the menu at the 3 bars.

Sentrix_2-1734031388246.png
Sentrix_2-1734031388246.png1198×914 23.5 KB

Phone interface when I view on computer and open the menu

2

Hi,

Can you leave the url store here to help you check?

Through your image attachment i can see the text on main banner will change to black on real device mobile instead of white as on computer, which is mobile device you are checking on?