Im trying to make a test order from the USA to the USA and it tells me I dont ship to Alabama. I dont know how to fix this as I only want to ship to USA
Topic summary
Error: US-to-US test orders are blocked with messages like “We don’t ship to Alabama,” despite the store intending to ship within the USA. Screenshots of shipping settings and the checkout error were provided.
Suggestions: Verify that all products in the cart are assigned to the same Shipping profile as the domestic (USA) rate. A product can be in only one profile; regions and rates must be correctly applied to that profile.
Reference: A linked thread contains multiple solutions for similar cart update/shipping availability errors.
Additional observations: Another merchant reports intermittent, customer-specific occurrences unrelated to settings. The issue sometimes resolves by switching browsers (e.g., Chrome to Firefox). They’ve seen ~10 instances over 6 months and suspect more go unreported.
Actions to try: Confirm product-to-profile assignments and USA rates; review troubleshooting steps in the linked thread; advise affected customers to try a different browser while monitoring for patterns.
Key term: “Shipping profile” = a grouping that defines which products share specific shipping regions and rates.
Status: No confirmed resolution in this discussion; issue may be a mix of configuration and sporadic browser-related behavior.
There is a very similar thread with several solutions to exactly the same issue you are facing, please take a look.
https://community.shopify.com/c/Payments-Shipping-Fulfillment/quot-Your-cart-has-been-updated-and-the-items-you-added-can-t-be/td-p/685331
Are the products in your cart in the same Shipping profile as your domestic rate?
Products can only be part of one Shipping Profile and then multiple regions and rates can be applied to this specific profile which applies to those specific products
Hi, we have reports of this error happening in our store every so often including today. It doesn’t have anything to do with our settings because
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It only happens to some customers occasionally, but works most of the time for everybody else.
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It often is “fixed” by the customer trying it in a different browser.
For instance it will say “We don’t offer shipping to New York” when a customer is trying to buy a product, but we’ll just have sold 20 of the exact item to other customers in New York, and the customer who has the problem will be able to buy it by switching from Chrome to Firefox.
We’ve seen this happen at least 10 times randomly over the past 6 months, and I feel like it’s safe to assume it happens more than we know about because most customers won’t report it