Error when purchasing pipeline theme

Shopify Discussion
1

There is an error message when trying to purchase the pipeline theme?

2

Hi, @Louis28 !

I’m sorry to hear that you’re running into an error message when trying to purchase a theme. Can you share the specific error message here? If it is a red Server error, please try following these steps:

  1. Navigate to Online Store > Themes
  2. Next to the theme they’re trying to purchase, click on Actions > Buy
  3. From the purchase page, instead of clicking Approve Charge click on Cancel at the top right hand corner
  4. Once you are redirected back to your Admin, repeat steps 1-3 but instead of clicking on Cancel, this time click on Approve Charge

If you’re still experiencing an error after this, you can try a different browser or device, and otherwise contact our support team via the Shopify Help Center so we can investigate further.