Error when trying to edit roles for users in a store for which I'm an owner

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Topic summary

A store owner is encountering an error when attempting to edit user roles and access permissions. The issue occurs when navigating to ADMINISTRATION > [Select Store] > Store access/Manage access.

Error details:

  • Initial error message: “There was a problem loading this page”
  • Refreshing the page results in a 404 error (“The page you’re looking for couldn’t be found”)

Current status:

  • The problem remains unresolved
  • No solutions or workarounds have been provided yet
  • Screenshots were included to document the errors
Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

I am trying to change some users’ access to various menus in my store for which I’m the store owner.

ADMINISTRATION > [Select Store] > Store access/Manage access

I get an error saying that “There was a problem loading this page”.

Refreshing the page sends me to a 404/The page you’re looking for couldn’t be found.

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