Error while using app Shopify Marketplace connect

Shopify Apps
1

Hi team,

I am getting below error while using shopify maketplace connect app.

How can I resolve this error?

Error: Error Retrieving Account Details 404 {“ack”:“failed”,“message”:“Merchant Not Found”}

Thanks!

2

Hi,

JoyV here from Shopify Marketplace Connect support. This is a known issue that our developers are already working on for a fix.

Feel free to contact our 24/7 support team at marketplace-connect@shopify.com regarding this issue so we can notify you as soon as this is resolved.

3

Hi,

This issue should now be fixed. You may try to open again the Shopify Marketplace Connect app and this error should now be cleared.

4

Hi team, I am facing the same error and app is not working

5

Hi,

Joy V here from Shopify Marketplace Connect support. If you are still having issues opening the Marketplace Connect app, kindly contact us directly via email at
marketplace-connect@shopify.com or via chat by clicking the Need Help button that appears on the lower-right portion of the Marketplace Connect app or on any Marketplace Connect articles so we can better assist you.

6

Hi

I am still facing same issue and app is not working. Your kind support to resolve it.

Error: Error Retrieving Account Details 404 {“ack”:“failed”,“message”:“Merchant Not Found”}

Best Regards
Tarek Kharboutli

7

Uninstalling then reinstalling the app didn’t resolve the issue.

8

Hi,

Upon checking with our engineering team, this issue has been resolved. Kindly try to relaunch the app and see how it goes.

If you are still having the same issue, kindly contact us directly via email at marketplace-connect@shopify.com or via chat by clicking the Need Help button that appears on the lower-right portion of the Marketplace Connect app or on any Marketplace Connect articles

9

Thank you for your response

Now the app is working fine. :smiley:

Best Regards
Tarek

10

Hello. I am receiving this message as well.

”Error: Error Retrieving Account Details 404 {“ack”:“failed”,“message”:“Merchant Not Found”}”

Is there something you guys can do on the backend to help me out? Reinstalling didn’t help and I exercised all the “quick fixes” I could find online.

Thanks.

11

Hi,

If you’re still experiencing issues opening the Marketplace Connect app, please reach out to us directly via email at marketplace-connect@shopify.com or through chat by clicking the Need Help button located in the lower-right corner of the Marketplace Connect app or on any Marketplace Connect article. We’ll be happy to assist you further.