We’re trying to extract the data for abandoned checkouts on a Shopify store’s website. The Abandoned Checkout API is not working smoothly with all stores. Some stores are returning an error saying “Internal Server Error” or “Not Found”.
Can you please help us understand this problem better?
This is the API that we’re using - /admin/api/2022-10/checkouts.json?limit=250
I’d recommend reviewing the app scopes to start. The abandoned checkouts endpoint requires additional permissions starting v. 2022-10. If the app appears to have all appropriate and the error persists, please contact us here with a recent example X-Request-ID and the date/timestamp for investigation.
Hope that helps!
I was using 2022-10 API to get Abandoned Checkout previously, and have obtained permission for accessing protected customer data previously.
The 2022-10/checkouts.json endpoint has worked fine until 16 April, then suddenly it throws 500 Internal Server after 17 April.
I have filed a ticket 37778201.
A recent X-Request0ID is 2cf710b3-a65f-47b6-a27a-f09d9fc9e9d8 , the request date is Date: Tue, 18 Apr 2023 18:18:16 GMT
Please look into it, it is affecting some of my app’s merchants already, thank you
