Every time customer tries to add item to cart, the wrong variant is added

Technical Q&A
1

Hi there, I am currently trying to figure out what is going on with one of our online stores.

Every time a customer adds an item to the cart, the wrong variant (size) is being added.

This is on a wholesale site we have set up and we have never encountered an issue with our main store so I can’t really seem to troubleshoot this.

2

Hello @DevinFortyNine ,

Most of the time it happens because of the JS conflict.
Can you share your store URL so I can check and confirm?

Thanks

1 Like
3

We are experiencing the same issue.

Every time a customer adds an item to the cart, the wrong variant (size) is being added.

4

Hello @cleanherbalsAU ,

You can DM/share the store URL, so I can check and let you know the issue.

Thanks

5

www.cleanherbals.com.au

6

I think this is the link . Once u add to cart will only allow 50gm bag to
purchase

https://www.cleanherbals.com.au/collections/tea-and-infusions/products/hormone-balance-21-day-blend

7

Issue is a conflict.
On change of the variant you can see this error in the browser console
Uncaught TypeError: _.map is not a function

To fix it:
Revert the changes you did recently.
or

Uninstall the apps you installed recently.
or
Call a developer to check the JS and fix it.

8

Have u got a developer you can recommend?

9

I’m a developer too but you can pick anyone you want. Developer contact found in the signature.

10

Happy to have you . Can you please fix it ? What will code be ?

11

Ignore this, after refreshing my DevTools window was cutting off text.

12

Yes you can drop an email to discuss further.