Excessive Empty Space Below Product Image on Two Specific Products

Store Design
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Topic summary

A user is experiencing excessive empty space below the main product image on the default product page, but only for two specific products. All other products display correctly using the same template.

Key Details:

  • Theme: Shrine
  • Issue occurs on mobile devices
  • No custom code was added for these products
  • An image was provided showing the spacing issue

Current Status:
A community helper has requested the store URL and password (if applicable) to investigate further. The original poster asked to share this information privately, and the helper agreed to proceed via private communication. The issue remains unresolved and under investigation.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I’m experiencing an issue where only two products have excessive empty space below the main product image on the Default Product Page. All other products display correctly using the same template.

  • Theme: Shrine
  • The issue happens on Mobile
  • No custom code was added specifically for these products.

Does anyone know why this could be happening and how to fix it?

Thanks in advance!

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2

Hi @dnste , kindly provide your store URL please and if it is password protected, please share the password as well. Thanks

3

is it possible to share it on private because i don’t want to be visible from everyone. Thanks

4

Sure.