This issue persists to this day, wish there was a fix.
Topic summary
A merchant sells both physical and digital products and wants to exclude digital items from the free shipping threshold calculation. Currently, a customer buying a $27 digital course and a $9 pen set qualifies for free shipping at $35, making the physical item unprofitable after fulfillment costs.
Current Shopify Limitations:
- Digital products (except gift cards) count toward price-based shipping thresholds by default
- Digital products cannot be added to shipping profiles since they don’t require shipment
Proposed Workarounds:
- Switch from price-based to weight-based shipping conditions, which would automatically exclude weightless digital products
- Install third-party shipping apps (Advanced Shipping Rules, Parcelify, or Bespoke Shipping) that require carrier calculated shipping (CCS) feature
Status:
The issue remains unresolved as a native Shopify feature. Feedback has been forwarded to developers, but no timeline exists for implementation. The merchant continues seeking a solution, and suggested workarounds have proven ineffective for their specific use case.
1 Like