Hello. We are Eximbay, a partner company of Shopify that provides overseas payment services to Shopify merchants.
We would like to contact you because We have a question regarding payment in Japan.
When a customer requests payment using a Japanese convenience store payment method, there is a value called “pendingExpiresAt” among the data sent to Shopify.
Is it true that the customer’s order expires by the deadline we set in the “pendingExpiresAt” value?
In the transaction below, we requested payment by setting pendingExpiresAt to 13:25:20 on November 12, but it was confirmed to have expired at 23:25 on November 12, so confirmation is required.
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Ref: #kwear_1137
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Eximbay TID: 307EC8BD7D20231110000001
We will wait for your reply regarding the above.
Thank you.