Oh my God this just happened to me. First, I put up some hand sanitizers, one being CBD infused hand sanitizer that I sold at the MSRP. The sent me an email saying that the products could not be sold at that price due to COVID-19 price gouging. So I sent them email from my manufacturer. I sent them the products on Amazon and showed them that I actually charged .99 more than a comparable product would on Amazon. I am not an oportunitst. So the products were taken off the store, as they are not my marquee product or even one that sells that good. I did not pull them off but they were not at all listed. Then I get an email back that my store had been locked and I can’t get in and do anything. This is embarrassing as i spent a lot of time and a lot of money marketing the store and its product. I have adds running to a site that doesn’t exist, I immediately removed the items and sent a series of emails. I Reviewed the TOS and got a better understanding and explained this in a series of emails, that I was sorry and to please unlock my store. No response. This has been hours and I hate that my traffic is going to nowhere. I called Shopify no one can help as the Risk Department has a phone number. At least put the store up, they deleted the whole store. I sell cosmetics and I quit my job to work on this full time. I didn’t know that people held this type of power of you. But in my case I have a voice my IG following is over 75K and im verified along with strong followings on all social media platforms and my only recourse is to make people aware of these practices. This is wrong… just wrong.
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