Expected delivery not for our store

Shopify Discussion

Topic summary

A merchant discovered that “expected delivery dates” were showing to customers without their knowledge, triggering a notice that an item exceeded the promised date. They quickly researched and disabled the feature.

Context: Their catalog mixes made-to-order and in-stock items with variable lead times. Shipping timelines are already disclosed in product descriptions, which can range from quick ship to a week or more depending on production status.

Impact: A customer now expects delivery sooner than feasible (item ships in four days) despite the description stating a roughly one-week ship time, creating a mismatch and potential dissatisfaction.

Request: They ask Shopify not to auto-enable features and seek a way to ensure no functions are turned on without explicit opt-in/approval. Automated expected delivery dates do not suit their business model.

Status: No resolution or official guidance is provided in the thread; the request for an opt-in-only control remains open.

Summarized with AI on December 26. AI used: gpt-5.
1

We did not know that our store was showing expected delivery dates to our customers until I got a notice that one of our items was exceding the expected delivery date.

This was a shock.

I immediately did research and shut the function off.

We make many items to order and we put information as to how long it will take to make and ship in the product description. We also have things in stock that ship quickly. Some items will be partialy constructed at some times and at other times we’ve just sold them all and have to start a new run.

Now we have a customer expecting delivery on an item that will not be shipped for 4 more days, even though the product description says that the item will not be shipped for a week or so.

This is not good.

Please do not add features without our express approval. We do not like to find out that you’ve changes something because a customer complains about it.

Is there any way to be sure no function is enabled in our store without our prior approval?

This would help us very much.

Automated expected delivery dates will absolutely not work for us.

Unhappy customers do not reorder.