I am having problems getting my business and address verified with Shopify payments, I think because I originally used my name of Sandy but documents are in the name of Sandra.
My question is how long this process is likely to take once Im in a queue and have received this response…“your concern has already been escalated to our internal team who are responsible for resolving such issues”.
Hey, @Katui! Welcome to Shopify Community!
I understand you’re experiencing difficulties due to a name mismatch between your documents and the name used in your Shopify Payments account. I’m glad to learn you have already created a support ticket for this concern and that your ticket has already been escalated as this is the next step for this matter.
While we can’t provide an exact response time, please be assured that the verification team is actively working to resolve the issue as quickly as possible and they will reach out to you when they can.
We truly thank you for your patience. If you have questions about other matters in the meantime, please let us know and we’ll help you out.