Experiencing bugs with Shopify POS after recent payment updates?

Retail & Point of Sale

Topic summary

Multiple retailers report worsening reliability with Shopify POS after moving to paid plans, centering on device connectivity and workflow bugs. Most recurrent: the Bluetooth barcode scanner is not recognized in the cart (but works in search) and often needs re-pairing, especially after overnight shutdowns.

Recent status (late 2022):

  • Partners still see frequent scanner disconnects (multiple times weekly). One store says the need to re-pair improved a couple months ago on iPadOS 15 and is avoiding iPadOS 16.
  • Some find issues reappear when a POS app update is pending; manually installing updates restores stability until the next release.

Additional issues cited:

  • Tap & Chip reader randomly disconnects; payments fail until reboot/re-add.
  • Receipt printer drops connection 1–2 times/week.
  • POS app forgets settings and forces full login; needs midday reboot due to slowness.
  • Limited hardware support (only specific Socket scanner and Star printer) and no wired options.
  • Early post mentions failed partial payments and gift card errors.

Workarounds/advice shared:

  • Manually start a new register session daily; switch POS pages to re-detect scanners.
  • Planned iPad restarts; forget and re-add hardware (including pinhole reset for the reader).
  • Reduce wireless interference.

Shopify staff acknowledged the scanner bug and is working on a fix (no timeline). No final resolution; several users are considering alternative POS solutions.

Summarized with AI on February 4. AI used: gpt-5.
4

andrew - a follow-up to my recent confirmation of the barcode scanner issue. grumbling about this one night over dinner, my wife informed me that her work-around to avoid this occurrence was manually starting a new register session every day, rather than having the register session start automatically after the first transaction (my technique). so far, it seems to be working.

best,