Here are the issues we reported to the POS Team:
Issue #1 - Shopify support stated the best practice for an iPad POS device is to completely shutdown the app every night. Why is it about every other night the Shopify POS app when opened up forgets all settings and has to be logged in again from scratch? New logins typically require each wireless device to be verified or reconnected by hand.
Issue #2 - The Socket barcode scanners are lousy - why does Shopify only work with the one type of barcode scanner? Why do the batteries die and require the entire device to be replaced every year? Why is there no option for a fully wired barcode reader?
Issue #3 - The tap & chip reader is incredibly unreliable and disconnects randomly - it either stops reading cards until we reboot the iPad or until we re-add the device because it magically dropped off. Provide a fully wired version built in to an improved POS stand.
Issue #4 - The Star Micronics receipt printer - just like the barcode reader - why is there only one brand supported? It gets disconnected about 1-2 times per week, causing a need for the iPad and/or the printer to be restarted. Why can’t other brands of printers be added? Why can’t a wired version be provided?
Issue #5 - The Shopify POS app becomes increasingly slow over use during one day - our staff have to reboot the iPad usually around mid-day to get it back to working at full speed. This is likely a memory issue. The Shopify Lite app is WAY better and far more reliable.
There is no excuse for the basic IT connectivity issues - please get them fixed ASAP.