Experiencing checkout issues with your online store too?

Store Design
1

My store is unable to checkout. I have reported this to Shopify support team and still pending for their developers to resolve this and still waiting since 11am. Has anyone here experiencing the same issue?

2

Yes, one of our stores experiences the same issue. The cart page just reloads after clicking the checkout button, with no error whatsoever. It is confirmed by Shopify Plus Support that this is an acknowledged issue and that their developers are working on a fix. Losing sales for over 90 minutes now.

3

Yes same problem here. Very frustrating.

4

Yes, this is seriously affecting our business and we are losing sales by the seconds. I have reported thrice and letā€™s hope they fix it ASAP. Thank you for sharing and somehow itā€™s a relief that I am not alone.

1 Like
5

Omg yes indeed! Stressed out since we canā€™t do much but just wait. Shopify better do something fast!

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6

same issue, has been almost 8 hours. I have been in contact with Shopify support, they are working on the issue but cannot give any ETA for the fix.

7

Oh no, sorry to hear that. 8 hours not a joke! Letā€™s hope it can be fixed soon :crossed_fingers:t4:

8

As a temporary fix, you can add a static anchor to /checkout instead of submitting the cart form (with a button). This means you can continue to the checkout but any other logic thatā€™s being used on the cart page will probably not be executed.

9

Sorry, Iā€™m bad in coding and definitely not a coder. May I know which part should I add this?

10

Iā€™m sorry, iā€™m unable to help anybody separately. I have a business to run ;-). If you have access to the code of your theme (ā€œedit codeā€), go to cart.liquid, look for the submit button which takes you to the checkout. Comment out or remove this button temporarily. Add this instead:

Continue to checkout

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11

Shopify support told me to disable Google tag manager code from the additional scripts but Iā€™m not good with code so havenā€™t attempted it. Has anyone tried this and been successful?

12

Tried it, didnā€™t work for my case. They also told me that this GTM fix MAY work.

13

I found it. Remove this part right?

{{ ā€˜cart.general.checkoutā€™ | t }}

14

Oh no. Okay does the GTM disabling works for you?

15

Yes

16

Nope

17

It didnā€™t work for me too :disappointed_face:

18

Didnā€™t work :disappointed_face:

19

disabling Google tag manager only works for Shopify Plus accounts

20

@Pottycats

change your cart page form action to ā€˜checkoutā€™

https://community.shopify.com/c/technical-q-a/how-to-fix-checkout-issues/td-p/1719762

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