Experiencing error 500 and can't log in, is the platform down?

Shopify Discussion

Topic summary

Multiple users are experiencing Error 500 and login failures on Shopify. The platform appears to be experiencing a service outage affecting multiple users.

Current Status:

User Actions:

  • Users are monitoring the official Shopify status page for incident updates
  • Some are requesting information about the cause of the outage

The discussion remains open as users seek clarification on what caused the temporary service disruption.

Summarized with AI on November 11. AI used: claude-sonnet-4-5-20250929.
1

Is shopify down? Nothing is working. I cant login. Error code 500

2

It’s down for me too.

See here for updates: https://www.shopifystatus.com/incidents

EDIT: just started working now.

3

Please let me know if you know why it was down.