Experiencing issues with Rakuten fulfillment for Shopify orders?

Payments + Shipping & Fulfilment
1

Hi we just listed on shopify- our 3PL is Rakuten logistics, they sent orders to wrong address’s on day 1- we can manually enter address’s for now-

  1. We are just checking if others have used Rakuten and are having any issues- or if they are operating smoothly now- this could just be a setting up issue - but if it is consistent issue we better switch now -

  2. we have easy ship as an option - any feedback on them?

thank you

2

@peterrodwell , were you able to resolve these issues? We are looking at Rakuten for our 3PL