I’ve been scheduling same day pick ups with UPS for years using the Shopify order page. Depending on what time I am scheduling, I can choose pickup times late in the same day. That’s the whole point of “On Call Pickups”. Today, I printed a label at 10am and went to schedule a “On-Call” pickup, like…

We have the same issue, we’ve been doing afternoon pick ups for years. This is infuriating because we currently have a pallet full of boxes that have to go out today and no option to get them picked up

Haberdash, Did you call anyone about this? I am waiting for resolution from the Shipping people to let me know what’s going on. I did go directly to UPS and was able to schedule an “On Call” pickup for today but they wanted to charge me $16 and I was not paying that since Shopify charges me $4. Th…

Hey Cary! We submitted a support request but we have not received any response. We ended up having to walk dolly carts of packages over to a neighboring business to leave them with their pick ups. It’s surprising to us that this change happened with no warning or notification from Shopify. We’re g…

Hi Britt. Do you know for sure that this is something Shopify changed or is this possibly a glitch?I did open a ticket and they said nothing about a new UPS pickup policy change. In fact they got back to me and said that my package weighed 200 lbs and that’s why I couldn’t get a UPS pickup. My packa…

This is a screen capture of my shipment that Shopify Shipping Department claims was over 200lbs. Clearly you can see that it weighs 5.5lbs. This excuse was after they said it could have had something to do with the weather or traffic. I explained to them 3 times that the only choice I got for pick u…

Day 3 of not being able to use the UPS “On Call” pickup scheduling!! I cannot believe that I am the only one having this problem.

Chris, Have you opened a support ticket? It’s imperative that you open one if you haven’t. And don’t let them tell you that it’s because of weather or traffic. That’s what they initially tried to tell me. It was insulting that they thought I was that stupid. PLEASE OPEN A SUPPORT TICKET! Thanks!

I just heard back from support. Their answer was EXACTLY what I expected. This “On Call” feature will no longer be offered. Support said it was a mistake and an error that it was ever offered and when UPS upgraded their software, it found the error. So, UPS “On Call” will no longer be offered. Shop…

We are having the same issue. It is unbelievable that Shopify would simply remove this feature and not tell anyone.

Experiencing issues with UPS 'On-Call' scheduling today?

Payments + Shipping & Fulfilment

Chris240 May 20, 2021, 5:20pm 8

We are having the same problem. Up until this past Monday, I was able to schedule same day pick up between 3-4 pm. Now I only get tomorrow from 8 am to 12 pm. Does not work for us.

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Experiencing issues with UPS 'On-Call' scheduling today?

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