Hi Shopify has now ben down for 4 hours - I can’t log in - anyone else having difficulty? Do you know when the problem will be fixed?
Hey, @QueenofRings . Sorry to hear you’re still having trouble with this! Our developers identified the issue, and implemented a fix a few hours ago, so I can certainly understand why you’re feeling frustrated.The troubleshooting steps they are recommending for merchants who have an ongoing issue, are as follows:
- Clear your browser cache
- Flush your DNS cache
- Connect to another internet network - for example, use your mobile data or another WiFi connection
If these steps still don’t end up resolving it for you, we’ll need to access your account and take a closer look at what’s going on. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center to create a support request.
Since this is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!