Anyone else have Payout Holds this month? This is the second time, going on 72 hours. Have been in contact 2 days with no response email yet.. $1200 in limbo
Hi there, @NeonGypsy !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, it is a great thing that you already have an ongoing ticket with our billing team as they are the best ones to handle this kind of situation. I also acknowledge that this is less than ideal but payout holds are more common than you think.
That ongoing ticket is your direct line to their teams so feel free to respond to that thread again if you are not receiving accurate updates on the matter.
Our billing teams are constantly reviewing accounts to ensure that everybody is abiding by the standards and procedures of the platform and all our partners. If they haven’t already, feel free to clarify with our team in terms of response time regarding this matter.
As always however, we appreciate your patience and understanding regarding the matter.
I’ve reached out via the ticket with still ZERO response.. this is ridiculous that I get a response here before I get one from my ticket.. This is the second time totally 4 items in July. I have had this platform over 1.5 years with no issues.. I can seem to get my Sezzle and PayPal and Credit card payments.. I’ve had no issues with almost $14k in shop payments this year, no fraudulent, no back charges anything.. I am very disappointed in how this matter is being handled as one of these payments has been held since the 14th of July… Y’all do realize people are struggling in this economy and I am blessed to have these sell’s. I just want my money for the merch that has already been sold.. I would’ve already canceled this payment option due to these issues but afraid I’ll never receive my funds
But is it really necessary to do a account Audit twice in July with 2 payments held each time? If there was a issue why release the first hold with ZERO communication on that one as of why? Then a few days later have them to do it again… it’s been 11 days, they must be extremely busy holding up payouts.. I am Very upset about this
Hey there, Keely.
I definitely hear and feel your frustration about this matter. You are totally justified in regards to your feelings especially when your sales and profit are involved.
As much as I would like to shed light on this matter, we are not able to pull such information over social channels due to privacy reasons. I recommend you reiterate all of this and respond directly to that ongoing ticket that you have with our billing team.
Since they are the ones handling this, they are the best ones to reach out to for further information on this matter. They can provide updates as well as reasoning as to why this has happened twice with your account already. Again, as much as it is an inconvenience, reviews are done with purpose behind them and are not done simply on a whim. Once you communicate with our billing team, I am confident that you will have your answers moving forward.
The problem is I would respond if they would email me back
I definitely get the need to resolve this sooner rather than later but you are more than welcome to respond to the original message and send another reply to ask these questions as well as clarifications in that thread again.
As always, the entire team appreciates your patience and further understanding regarding this matter.
I have done that many times with NO response, And yes I’m sure you do as you do not work for free either.. This seems to be a on going issue with many and I am very much over the run around.. Excuses with zero answers